Our client-centered approach is based on the service models of companies that are world-renowned for offering premier customer experiences. Our outstanding service is:
- Of our client base 97.6% say they would recommend our firm to another company.
- Our client retention rate is 98%, which is extraordinary in the industry.
- Our communication skills, ability to troubleshoot issues and the overall reliability get us a client score of 9.5 out of 10.
- We deliver 99.96% payroll accuracy.
We also maintain superlative standards for customer response. For example, when a client employer or employee dials our office, 100% of the time the phone is answered by a live person during normal business hours. No one else in our industry is serving clients this well.